OUR BOOKING POLICY

1. Booking Time Slots:

Time slots are open for booking up to two weeks in advance, so you can plan ahead and secure your spot when it works best for you. Please choose your preferred slot based on your membership tier (Bronze, Silver, or Gold) and respect the time set aside for others in your community.

2. Respecting Your Plunge House Neighbourhood:

Just like in your own home, we ask that you show up on time for your scheduled slot. Time here is valuable, and arriving promptly helps keep things running smoothly for all members. We’re all part of the same community – so let’s show each other the same respect we’d expect in our own homes.

3. Cancellations:

We understand that life can get busy, but if you need to cancel or reschedule, please do so with at least 24 hours’ notice. This way, your time slot can be made available to someone else who’s looking forward to their plunge.

Cancellations within less than 24 hours will result in a penalty, which may include a cancellation fee or loss of booking privileges for a period of time, depending on your membership tier.

4. No-Shows:

Not showing up without cancelling is like leaving your neighbour hanging, and we want to avoid that. If you miss your scheduled time without notice, there may be penalties, such as a temporary suspension or a loss of future booking privileges.

Plunge House is more than just a place to unwind – it’s your home, your sanctuary, and your neighbourhood. By following these simple rules, we can keep it a space where everyone feels comfortable and respected. Thanks for being part of our community!